Mission Statement

We know that vocational training determines one’s opportunities and prospects in life. For over 70 years, we have therefore been developing and designing attractive programmes that empower people when they:

• want to broaden their individual scope for action,

• wish to advance professionally or socially,

• wish to fill gaps in their qualifications,

• want to improve their chances of finding employment.

1. Our objectives

Vocational training aimed at integration into the labour market is at the heart of everything we do. All our programmes and services are designed to provide our participants with the best possible support.

2. What we offer

We offer a high-quality, market-oriented programme of courses. Through fair and trusting cooperation with our clients and partners, we are strengthening our position in Hamburg. Cost-effectiveness and cost awareness are integral to our planning and delivery.

3. Our clients

We support people who wish to learn or perfect a language – whether for personal interest or professional reasons. Individual goals are always our priority.

Our teaching methodology is based on many years of experience and tried-and-tested principles:

• Teaching at a native-speaker level

• Use of the direct method

• Qualified, trained language teachers

Our work thrives on collaborative relationships, transparent communication and the satisfaction of our learners.

Our clients are:

• Participants entitled to personalised advice and qualified support

• Clients who prioritise quality, labour market relevance and job placement

• Companies offering apprenticeships and work placements

• Public authorities and institutions that support projects and participants

• Educational partners with whom we cooperate closely

4. Our staff

Our staff are committed, responsible professionals. They contribute their ideas and creativity and play an active role in shaping our services.

We focus on:

• Cooperation and teamwork

• Delegation of responsibility

• Open communication and transparency

• Personal support and professional development

Treating people from all cultures and religions with respect is a matter of course for us.

5. Quality

Quality is an ongoing process, not a destination. Through systematic quality management, we ensure that we meet our customers’ expectations.

Our standards are based on:

• The continuity and up-to-date nature of our services

• The professional and educational expertise of our team

• Appropriate facilities and materials suitable for adults

6. Labour market

We ensure the relevance of our programmes through:

• Regular client surveys

• Close links with businesses and professional associations

• Coordination with commissioning bodies

• Practical, adult-oriented teaching methods

• Incorporation of workplace experience

• Regular evaluation

This is how we create programmes that meet the needs of the business world and open up new prospects for our participants.